Return and Refund Policy

Return and Refund Policy

Last updated: September 30, 2026

PYZLORIVA™ wants you to feel confident when ordering from ftnurd.com. This policy explains when a women’s belt may be returned, how to request authorization, who covers return shipping, and when an approved refund is issued.

1. Standard Return Period

Eligible products may be returned within 30 calendar days after delivery.

The return request must be submitted within this period. Items sent back without prior approval may be delayed or refused.

2. Return Conditions

To qualify for a standard return, the product must:

  • Be unused and unworn

  • Be in its original, resalable condition

  • Include original packaging, tags, and accessories where applicable

  • Match the product and order details provided in the return request

  • Be accompanied by valid proof of purchase

Belts that show wear, stains, odour, scratches, alterations, damage, or signs of use may not qualify for a preference-based return.

3. Products That May Not Be Eligible

Unless required by applicable law, the following may be excluded from standard returns:

  • Products that have been worn, altered, repaired, or damaged after delivery

  • Items returned without original packaging or included accessories

  • Personalised or specially modified products

  • Products marked as final sale or non-returnable before purchase

  • Items returned after the applicable return period

If you are unsure whether a product qualifies, contact us before sending it back.

4. How to Request a Return

Email service@ftnurd.com with:

  • Your order number

  • The product name or SKU

  • The reason for the return

  • Photos or video, if the product is damaged, defective, or incorrect

  • Your preferred resolution, where relevant

Our support team will review the request and, if approved, provide the return instructions and the correct return destination.

Please do not send a return to our registered business address unless our support team specifically instructs you to do so. We may use a designated return warehouse or partner facility depending on the order and destination.

5. Return Shipping Costs

For a preference-based return, such as a change of mind, colour preference, or styling choice, the customer is generally responsible for return shipping costs.

If the product arrives damaged, defective, materially different from its description, or incorrect, contact us promptly. After review, we will provide an appropriate replacement, refund, or return solution without charging an additional return cost where the issue is confirmed.

6. Damaged, Defective, or Incorrect Products

Please inspect your parcel after delivery and contact us as soon as reasonably possible if:

  • The product is damaged

  • The product has a manufacturing defect

  • The colour or design does not match the order

  • A product is missing

  • You received the wrong item

Please keep the packaging and do not alter or dispose of the product before our review is complete. Clear photos of the product, packaging, shipping label, and issue may be requested.

7. Exchanges

We normally handle an exchange by:

  1. Requesting an approved return for the original product

  2. Returning the item according to the instructions provided

  3. Placing a new order for the desired replacement

A replacement order is subject to product availability and current pricing. If the original item was incorrect or confirmed defective, contact support before placing a new order so we can explain the available solution.

8. European Union Customers

For eligible orders delivered to the European Union, consumers may have a statutory right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason.

The item should be returned in accordance with applicable law and, where possible, in its original condition and packaging. This statutory right is separate from the additional 30-day return period described above.

Nothing in this policy limits mandatory consumer rights under applicable law.

9. Inspection and Refunds

After the returned product reaches the designated return location, it may be inspected.

If the return is approved:

  • The refund is issued to the original payment method

  • Refund processing normally begins within 5 to 10 business days after approval

  • Your bank, card issuer, or payment provider may require additional time to display the funds

Shipping charges may be non-refundable where permitted by law, except where the return is caused by a confirmed damaged, defective, or incorrect item.

If you believe an approved refund has not appeared after 15 business days, contact service@ftnurd.com with your order number and refund details.

10. Return Address

Do not send products to our registered business address without written approval.

After a return is authorized, our support team will provide the correct return warehouse address and any required shipping instructions. The return destination may vary according to the customer’s country, order, product, and fulfilment route.

11. Contact Information

PYZLORIVA™ is owned and operated by Beijing Shunsong Shiyi Technology Co., Ltd.

Legal company address:

Room 216, 2nd Floor, Building 1
No. 67 Wenquan Road
Haidian District, Beijing
China

Return and refund enquiries:

Email: service@ftnurd.com

Phone: +86 18229972532

Website: ftnurd.com