Frequently Asked Questions
Ordering and Checkout
How do I place an order?
To order from PYZLORIVA™:
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Select the product and colour you would like to purchase.
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Choose Add to Cart.
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Open your cart and review the products, quantities, and order total.
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Select Checkout. If PayPal is available at checkout, you may also choose the PayPal option.
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Enter your email address, name, billing details, and delivery address.
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Apply a valid promotional code, if available, and confirm that the discount has been reflected in your order summary.
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Review your shipping details and select the available delivery method.
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Enter or confirm your payment information.
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Select Complete Order to submit the purchase.
After payment is accepted, an order confirmation will be sent to the email address entered at checkout. If you experience a problem while ordering, contact service@ftnurd.com.
How do I add an item to my cart?
Open the product page, select the desired colour, and choose Add to Cart. You can then continue shopping or proceed directly to checkout.
How can I review my cart?
Select the Cart icon on the website. You can review each product, adjust quantities, remove items, and view the updated order total before checkout.
How do I remove a product from my cart?
Open the cart, locate the item you no longer want, and select Remove. Your cart will update automatically.
How can I change the quantity of an item?
Open your cart and edit the quantity field beside the relevant product. The subtotal and order total will refresh after the change is applied.
Order Confirmation and Changes
How do I know whether my order was submitted?
A confirmation page will appear after checkout, followed by an order confirmation email containing your order number and purchase details. Please check your spam or promotions folder if the email does not appear in your inbox.
Can I change an order after placing it?
Please email service@ftnurd.com as soon as possible with your order number and the requested change. We can only consider amendments before the order enters processing. Once fulfilment has started, a change may no longer be possible.
Can I cancel my order?
Cancellation requests should be sent to service@ftnurd.com before the order enters processing. Include your order number and the email address used at checkout. We will confirm whether cancellation is still available. If the order has already been dispatched, please refer to our Return and Refund Policy.
Missing, Incorrect, or Damaged Items
What should I do if an item is missing or incorrect?
Contact service@ftnurd.com and include:
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Your order number
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The name of the missing or incorrectly received item
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A short description of the issue
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Clear photos of the parcel and products, where relevant
If the issue is confirmed, we will review the appropriate replacement, refund, or return solution in accordance with our Return and Refund Policy.
Please keep the original packaging until the matter has been reviewed.
Payment
Which payment methods are accepted?
Available payment methods are shown at checkout and may include major credit or debit cards, PayPal, and Apple Pay. Payment availability can vary by destination, device, currency, and checkout configuration.
How do I pay with PayPal?
After reviewing your cart, select the PayPal option if it is displayed at checkout. You will be redirected to PayPal to sign in and approve the payment. Once authorization is complete, you will return to the order confirmation process.
How do I apply a promotional code?
Enter your code in the Discount code field during checkout and select Apply. Before completing payment, confirm that the promotion appears in the order summary. Promotional codes may have individual terms, expiry dates, product exclusions, or minimum-spend requirements.
Returns and Refunds
What is your return policy?
Return eligibility, time limits, product conditions, return instructions, and refund timing are set out in our Return and Refund Policy. Please review that policy before sending any item back.
How do I request a return?
Email service@ftnurd.com with your order number, the product you wish to return, the reason for the request, and supporting photos or videos where appropriate. Do not send an item to our registered business address unless our support team has provided written return instructions.
When will my refund be issued?
Once an approved return has been received and inspected, any eligible refund will be issued to the original payment method in accordance with the timing stated in our Return and Refund Policy. Your bank or payment provider may require additional processing time.
Website and Security
Which browsers work best with this website?
For the best experience, use an up-to-date version of Google Chrome, Safari, Firefox, Microsoft Edge, or another modern browser with JavaScript and cookies enabled.
Is online ordering secure?
We use standard security measures to protect information submitted during checkout. Payment details are processed through the payment provider selected at checkout. PYZLORIVA™ does not request payment card numbers or passwords by email.
Is my personal information kept private?
Personal information is handled in accordance with our Privacy Policy. We use information necessary to process orders, provide customer support, maintain the website, and meet legal or operational requirements. We do not sell personal information as part of ordinary customer service operations.
Customer Support
How can I contact PYZLORIVA™?
Email: service@ftnurd.com
Phone: +86 18229972532
Support hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. China Standard Time, excluding public holidays.
PYZLORIVA™ is owned and operated by Beijing Shunsong Shiyi Technology Co., Ltd.
Business address:
Room 216, 2nd Floor, Building 1
No. 67 Wenquan Road
Haidian District, Beijing
China
For the latest information about delivery, returns, refunds, privacy, terms, payment, and cancellations, please review the relevant policy pages on ftnurd.com.